A touchpoint refers to any point of interaction a potential user has with a brand along their user journey. Touchpoints act as important leads that drive potential users toward conversion, and a user journey is typically comprised of multiple touchpoints, all of which users engage with before converting. Anything from talking to a sales representative, watching an online video ad, to viewing the product or service for the first time can be a touchpoint.
In mobile marketing, performing search ad clicks, opening a newsletter, or banner ad impressions are possible touchpoints users can experience. These touchpoints come in different variations depending on the time, channel, and device, and analyzing each interaction helps marketers map out the most optimal user journey that will improve conversions.
Touchpoints are a critical component of mobile attribution used by marketers to determine marketing campaigns that should be attributed credit for leading a conversion.
Touchpoints are intermediaries between the initial awareness and conversion stage, and these points connect potential users to the next steps in their user journey until they convert.
Generally, when installing an app, there is some sort of push or compelling reason to do so, and touchpoints play the role of generating such leads to convince potential users.
Touchpoints enable marketers to identify and compare different marketing campaigns’ performances. By using marketing solutions like mobile measurement partners (MMPs), marketers can easily collect data and quantify the success rate of each touchpoint. These metrics are key indicators in analyzing which touchpoint, and specifically which marketing campaigns and/or channels are the most accessible or popular in driving user engagement. Afterwards, marketers can also correctly decipher the most valuable touchpoints that led to conversions and provide attribution accordingly.
Classifying different points of interaction as touchpoints and measuring the effectiveness of each can be helpful in understanding user behavior and their likes/dislikes. Marketers can use this information to create a more personalized experience for users and cater to their interests, optimizing touchpoints that drive positive results while excluding ones with low engagement levels. With the improved user journey, touchpoints will most likely land a stronger impact on prospective users, moving them down the funnel more effectively to land conversions.
