Definitions
(1) Availability
"Availability" shall mean the percentage of time (in minutes) from 00:00 of the first day of each month until 24:00 of the last day of the month based on Korea Standard Time(KST) minus the Downtime of the month, and shall be calculated as follows.
(Total minutes of a month - Downtime of a month) ÷ Total minutes of a month × 100
(2) Documentation
"Documentation" shall mean the individual and/or collective documentation that are posted on the Site (https://help.airbridge.io/en) to support the Customer's use of the Solution including user guides, developer guides, and API guides.
(3) Developers tools
"Developers tools" shall mean any Software Development Kit (SDK), Application Programming Interface (API), JavaScript, Pixels, tracking links, cookies, or other similar technologies used or made available by the Company to support the Customer's use of the Solution.
(4) Privacy Policy
"Privacy Policy" shall mean the policy posted on the Site (https://www.airbridge.io/privacy-policy) that prescribes the purpose and methods of processing personal information of Service Users, Customer Data, and the End User Data and the retention period of such information required for the operation of the website (https://www.airbridge.io) and the provision of Services.
(5) Account
"Account" shall mean the Customer's account that is opened for use of the Service on the Site.
(6) Customer
"Customer" shall mean a company or an individual business owner who uses the Service under these TOS based on the Service Agreement entered with the Company or opens an Account on the Site.
(7) Customer Data
"Customer Data" shall mean the End User Data, advertisement materials or campaigns of the Customer, and analytics data but excludes the Aggregated Data.
(8) Downtime
"Downtime" shall mean the time (in minutes) the Customer is unable to use the Solution due to the reasons such as the Customer's inaccessibility to the Site or the Account, while not including the following.
a. The time (in minutes) for functional maintenance and repair or version upgrade of the Solution notified to the Customer at least twenty-four (24) hours prior to such instance
b. The time (in minutes) the Customer is unable to use the Solution due to the following reasons:
ⅰ. Problems caused by force majeure events such as natural disasters, war, terrorism, riots, and governmental actions or error of devices, software, data center, or server which are beyond the reasonable control of the Company
ⅱ. Problems that are outside the scope of the Service provided by the Company, problems caused by the improper use of the Service by the Customer, or problems caused by the use of hardware or software not supported by the Company
ⅲ. Problems arising out of the Customer's breach of these TOS, including, without limitation, failure to comply with Company's instructions including the Documentation for proper use of the Solution
ⅳ. Problems caused arising out of the failure to comply with the instructions to modify the way of using the Service provided by the Company
ⅴ. Problems arising from Beta Service
ⅵ. Problems that are caused by the Customer's failure to comply with these TOS and other applicable laws including applicable security policies derived from them
ⅶ. Problems that are expressly excluded from the scope of "Availability"
(9) Demo Account
"Demo Account" shall mean an account issued by Company to Customer for test-using the Solution to verify the functionality of the Solution before the start of the paid service use period. Some features of the Solution may be restricted or limited on the Demo Account page.
(10) Reports
"Reports" shall mean any reports or output generated through the Services, whether manually or automatically, derived from Customer Data and/or Aggregated Data.
(11) Application
"Application" shall mean websites, mobile applications, products, services, advertisements, mobile and other similar things of Customer, or Customer's affiliates or affiliated companies, partners, and etc. acknowledged by Company, that are subject to the use of Developer Tools, Solutions, and etc.
(12) Beta Service
"Beta Service" shall mean pre-release, beta, or test versions of new features or functions of the Solution which have not been released
(13) Site
"Site" shall mean the website (https://airbridge.io) operated by the Company for the provision of the Service.
(14) Service
"Service" shall include all features offered by the Solution as well all services provided by Company to Customer along with the Solution, including the following.
- • Provision of the Solution
- • Provision of service specified in the Service Agreement
- • Provision of customer support necessary for the Customer to use the Solution
- • Other types of services that support the above
(15) Service User
"Service User" shall mean an individual who is duly authorized by the Customer to use the Service directly through the Account, such as employees of the Customer or its agencies.
(16) Service Policy
"Service Policy" shall mean the Developer Tools, the Documentation related to the operation and use of the Services, and other policies and guidelines related to the Services provided by the Company. Nevertheless, the terms of individual services are not included in the Service Policy.
(17) Solution
"Solution" shall include both 'Airbridge,' the mobile attribution measurement service, and the 'Airbridge DeepLink Plan,' the deep linking and tracking service, developed by the Company as a software-as-a-service product and made available to the Customer in its latest version.
(18) Restricted Data
"Restricted Data" shall mean all personally identifiable information other than "Permitted End Use Data" of End User, including (i) unique identifiers such as social security number, passport number, driver's license number, and alien registration number; (ii) credit information such as financial transaction details, credit worthiness, and financial standings ; (iii) sensitive information such as health or medical information, ideologies or beliefs; and (iv) information that is prohibited from collection under other applicable laws and regulations or government policies.
(19) Permitted End User Data
"Permitted End User Data" shall mean End User Data that the Service is designed to process in order to perform the Services and which may include technical information about portable devices of End User (e.g., device type, model, OS), identifiers (e.g., advertising ID's, device ID's, cookies), network information (e.g., IP address), and engagement information (e.g., advertisements clicks and views, in-app purchases, device locations), and other similar data while excluding data of which collection is prohibited by applicable laws and regulations such as the Personal Information Protection Act.
(20) End User
"End User" shall mean an individual who installs, runs, and uses the Application on a portable device including PC, Mobile, etc.
(21) End User Data
"End User Data" shall mean data related to End Users that are collected by Customer through the use of the Service, received through third-parties such as media networks with which Company owns a partnership, and/or uploaded or stored by Customer to the Services.
(22) Order Form
"Order Form" shall mean the document that specifies the order details including the service use period, service fee, payment information, and other details of the relevant order.
(23) Aggregate Data
"Aggregate Data" means End User Data that has been aggregated and de-identified so that the Customer or any individual cannot be identified from that data, and is not reversible to identifiable data.
Prohibited Activities
Customer Restrictions
- • Input of false information during the use of the Services
- • Using the Services in abnormal ways or accessing the Site or other platforms by means other than the methods provided by the Company
- • Engaging in acts that infringe upon the intellectual property rights of the Company or third parties, including those specified in Paragraph 4 and Article 11, Paragraph 1, Subparagraph 1
- • Engaging in acts that violate relevant laws and regulations, public morals, or social norms
- • Engaging in acts that interfere with the Company's business or disrupt the proper operation of the Services
- • Actions such as disassembling, reverse engineering, decompiling, replicating, modifying, or engaging in any other acts of secondary creation (including acts of conceptualizing competitive products) related to the Solution and Developer Tools that may pose a threat to the Company's intellectual property, industrial property, trade secrets, etc.
- • Actions such as removing or bypassing the Company's security measures related to the Solution and Developer Tools, including using the Service in abnormal ways that are not supported by the Company
- • Collecting Restricted Data using the Service or collecting or processing End User Data in violation of Articles 12 and 13
- • Using the Service in violation of the Service Agreement or these TOS
- • Using the Solution or Developer Tools beyond the intended scope of the Company's provision
- • Using the Service or utilizing Reports in a manner that violates other applicable laws and regulations
Termination Events
Grounds for Termination
- • Initiation of rehabilitation or bankruptcy, including any application for the procedures
- • Suspension of transactions by institutions
- • Cancellation or suspension of business by a governmental authority
- • Dishonor of check issued, endorsed, guaranteed, or accepted by a party
- • Any enforcement on the property of a party such as seizure, disposal, or auction is applied by a third party
- • Dissolution of a party or abolition, assignment, or merge of its business is resoluted
- • Any material breach of these TOS including breach of Article 11 and Article 13
- • Any breach of these TOS except for Subparagraph 7 of preceding paragraph
- • In case any event set forth in Article 18, Paragraph 1 accours
- • In case any event occurs that it is deemed reasonably difficult or impossible to fulfill the obligations set forth in these TOS for any reasons other than those set forth in the preceding paragraph
Refund Policy
In the event that the Service Agreement is terminated or the Service is terminated in whole due to reasons attributable to the Company, the Company shall refund to the Customer the service fee for the remaining term from the date on which the Customer becomes unable to use the Service.
In the event that the Service Agreement is terminated due to reasons attributable to the Customer, the Customer shall not be eligible for a refund of the service fee for the remaining term. In case there are any unpaid service fees, the Customer shall pay them to the Company unless otherwise agreed with the Company.
Notices and Communications
Important Matters
- • Amendment or abolishment of these TOS
- • Matters related to the termination or major changes to the Service in whole or in its main part
- • Other matters that significantly affect the use of the Service
General Matters
- • Announcement of maintenance or version upgrades for the Service
- • Matters related to the termination or changes to the Service in part
- • Other matters that affect the use of the Service
서비스 이용약관 (Korean Version)
정의
"가용율"
"가용율"(%)은 KST(Korea Standard Time) 매월 1일 00시부터 말일 24시까지의 시간(분 단위) 중 "다운타임"을 제외한 시간(분 단위)의 비율을 의미하며, 다음과 같이 계산합니다.
(총 시간 - "다운타임") ÷ 총 시간 × 100
"가이드문서"
"가이드문서"는 "사이트" 내 게시(https://help.airbridge.io/hc/ko )된 "솔루션" 이용 지원을 위한 유저 가이드, 개발자 가이드, API 가이드 등 개별 문서 및/또는 전체 문서 일체를 의미합니다.
"개발자도구"
"개발자도구"는 "회사"가 "고객사"의 "솔루션" 사용을 지원하기 위해 "고객사"에게 사용하거나 제공하는 SDK(Software Development Kit), API(Application Programming interface), JaVaScript, 픽셀, 트래킹링크, 쿠키 기타 이와 유사한 기술을 의미합니다.
"개인정보처리방침"
"개인정보처리방침"은 "회사"가 "사이트"의 운영 및 "서비스" 제공에 있어 "서비스 사용자"의 개인정보, "고객사 데이터", "이용자 데이터" 등의 처리 목적, 방법 및 기간 등을 규정한 방침이며 "사이트" 내 게시(https://www.airbridge.io/ko/privacy-policy )되어 있습니다.
"계정"
"계정"은 "고객사"의 "서비스" 이용을 위하여 개설된 "사이트"의 계정을 의미합니다.
"고객사"
"고객사"는 "회사"와의 계약 또는 "사이트"의 가입을 통해 "본 약관"에 따라 "서비스"를 이용하는 법인 또는 개인사업자를 의미합니다.
"고객사 데이터"
"고객사 데이터"는 "이용자 데이터", "고객사"의 광고 소재, 캠페인, 분석 데이터 등을 의미합니다. 단, "집계 데이터"는 이에 포함되지 않습니다.
"다운타임"
"다운타임"은 "고객사"가 솔루션 이용을 위한 "사이트" 접근이 불가하거나 "고객사"가 "계정"에 로그인할 수 없는 등의 사유로 "솔루션" 이용하지 못하는 시간을 의미하나. 다음 각 목의 경우는 "다운타임"에 포함되지 않습니다.
- • "솔루션"의 기능 유지 관리·보수 또는 버전 업그레이드 등을 위해 해당 월에 미리 계획된 시간(분 단위) 중 "솔루션" 이용이 불가한 시점으로부터 최소 24시간 이전에 "고객사"에게 통지된 시간
- • 자연재해, 전쟁, 테러, 폭동, 정부 조치 또는 디바이스, 소프트웨어, 데이터 센터나 서버의 장애 등 "회사"의 합리적 통제를 벗어난 요인으로 인해 발생한 문제
- • "회사"가 제공하는 "서비스"의 범위를 벗어나거나, "고객사"의 부적절한 "서비스" 이용으로 인하여 발생한 문제 또는 "회사"가 지원하지 않는 하드웨어 또는 소프트웨어의 사용으로 인하여 발생한 문제
- • "고객사"의 "본 약관" 위반 또는 "고객사"가 "회사"가 안내한 "가이드문서" 등 이용 지침을 준수하지 않음에 따라 발생한 문제
- • "회사"가 "본 약관"에 따라 "고객사"에게 "서비스" 이용 방식 등의 수정을 권고하였음에도 "고객사"가 이를 따르지 아니함으로 인하여 발생한 문제
- • "베타기능 등"과 관련한 문제
- • "고객사"가 "본 약관" 기타 관계 법령 등에 비추어 적법한 보안 정책을 준수하지 않음으로 인하여 발생한 문제
- • 기타 "본 약관"에서 명백히 "가용율" 보장 대상이 아닌 것으로 정한 경우
금지행위
- • "서비스" 이용 과정에서 허위 정보를 입력하는 행위
- • "회사"가 제공하는 방식을 벗어나 비정상적인 방법으로 "서비스"를 이용하거나 "사이트" 등에 접근하는 행위
- • "회사" 또는 제3자의 지식재산권을 침해하는 행위
- • 관계 법령에 위반되거나 선량한 풍속 기타 사회통념에 반하는 행위
- • 기타 "회사"의 업무를 방해하거나 "서비스"의 건전한 운영을 해하는 행위
- • "솔루션", "개발자 도구"와 관련한 분해, 역설계, 역파일, 복제, 수정 및 이와 유사하게 "회사"의 지식재산을 위협하는 행위
- • "솔루션", "개발자 도구"와 관련하여 "회사"의 보안 조치를 제거하거나 우회하는 행위
- • "서비스"를 이용하여 "수집이 금지된 데이터"를 수집하는 행위
- • "회사"와 체결한 "개별 계약" 또는 "본 약관"을 위반하여 "서비스"를 이용하는 행위
- • "솔루션", "개발자 도구"를 "회사"의 제공 목적 범위를 벗어나 이용하는 행위
- • 기타 관계 법령을 위반하는 방식으로 "서비스"를 이용하거나 "리포트" 등을 활용하는 행위
해지 및 환불
해지사유
- • 회생·파산절차가 개시되었거나 절차 개시의 신청이 있는 경우
- • 금융기관의 거래정지 조치가 있는 경우
- • 감독관청으로부터 인·허가 취소, 영업취소·영업정지 등의 처분을 받은 경우
- • 어음이나 수표가 지급거절, 부도 처리된 경우
- • 주요 재산에 관하여 제3자의 강제집행의 신청이 있는 경우
- • 해산, 영업의 폐지·양도 또는 합병 등을 결의한 경우
- • "본 약관"의 중대한 위반이 있는 경우
환불정책
"회사"의 귀책사유로 "서비스" 이용 계약이 해지되거나 "서비스"가 전부 폐지된 경우 "회사"는 "고객사"가 "서비스"를 이용하지 못하게 된 날로부터 잔여 유료 이용 기간분의 이용료를 "고객사"에게 반환하여야 합니다.
"고객사"의 귀책사유로 인하여 "서비스" 이용계약이 해지되는 경우 "고객사"는 잔여 유료 이용 기간분의 이용료를 반환 받을 수 없으며, 미납된 이용료가 있는 경우 이를 "회사"에 지불하여야 합니다.
통지사항
중요 사항
- • "본 약관"의 변경 또는 폐지에 관한 사항
- • "서비스"의 전부 또는 주요 부분의 폐지 또는 변경에 관한 사항
- • 기타 "서비스"의 이용에 중대한 영향을 미치는사항
일반 사항
- • "서비스"의 기능 유지・보수 또는 버전 업그레이드를 위한 시간 안내
- • "서비스"의 일부 폐지 또는 변경에 관한 사항
- • 기타 "서비스"의 이용에 영향을 미치는 사항
Have questions about our terms?
Contact our legal team for clarifications on the Airbridge Terms of Service.