Customer Success: Migration, Onboarding, and Training
— All Included
A dedicated customer success manager, hands-on SDK installation, postback configuration, and professional migration from your current MMP — all included in the Growth Plan at no additional cost. No professional services fees.
Dedicated customer success manager
Every Growth Plan customer is assigned a dedicated CSM who maps your business objectives, identifies integration roadblocks, and builds a measurement strategy aligned with your KPIs — before day one of live traffic.
Ongoing health checks and optimization
Your CSM conducts periodic account health checks, ensures you are using the full feature set (cohort analysis, predictive LTV, fraud rules), and delivers workshops on new features, SKAN 4.0 updates, and industry best practices.
Hands-on onboarding
A structured onboarding program with a clear timeline: event taxonomy review, SDK installation, postback configuration, and first-report validation — typically completed within two weeks.
Product training
Live training sessions covering the full Airbridge platform: Actuals Report, cohort analysis, keyword-level GroupBy, predictive LTV, audience builder, and data export workflows.
Postback and measurement configuration
Configure postback forwarding, SKAN 4.0 conversion values, and cross-platform attribution settings across your 330+ integrated ad networks — with hands-on support from the CS team.
Role-based access management
Grant tiered access to in-house marketers, agencies, and media partners. Control which campaigns, apps, and reports each role can see — with full audit logging of data access.
Event taxonomy review
Define the event structure and KPIs that matter for your business. Your CSM and Solutions Architect review the taxonomy to ensure accurate funnel tracking, cohort analysis, and ROAS reporting.
Professional migration support — included
Switching from Adjust, AppsFlyer, Branch, or Singular? Airbridge provides SDK swap guidance, postback reconfiguration, historical data bridging, and parallel-run validation — at no extra cost. No professional services invoice.
What Our Customers Say
“We went with them because their tech is better. It's best-in-class, for sure, but the real difference for us was the people. Having a team that answers right away or replies to slack messages in real-time is a total game-changer.”
Switch to Airbridge with zero downtime
Book a demo to learn how our migration team handles SDK swap, postback reconfiguration, and parallel-run validation — so you move to Airbridge without losing a single day of attribution data.