Introducing Our Updated Retention Report

We proudly announce the official rollout of the Retention Report in Airbridge! The official Retention Report is equipped with behavioral cohort analysis and provides more options for Groupby and Filter selection than the previous beta version. 

The cohort analysis feature is powered by Luft, our OLAP database, which was introduced in our previous post, 'Introducing Luft - Airbridge's in-house OLAP Database.'  

**The beta version of the Retention Report is no longer available. 

The Airbridge Retention Report provides an N-day retention rate for users who have performed a specific event in-service and came back to the service on a specific date and performed a designated event. The Report shows how well your users are engaged with your app. 

The report helps you determine which channels and campaigns bring in the most loyal customers to your app. The results can be used for campaign optimization and ad cost settlement. 

Retention Report Update Highlights

1. You can choose Start Event to view the retention rate of users who performed those events.
2. Measurement Option enables you to analyze retention by Return Event from the User Journey perspective. 
3. You can define the cohort that you want to analyze the retention and view the retention data by cohorts.

1. Set Start Event 

You can set the Start Event*, which is the first engagement of the user with the app within the analysis period to see the retention data of user groups by the performed Event type.  

• Start Event options: Installs(App), Deeplink Opens(App)

2. Use the Measurement Option for a detailed view

You can customize the retention view using the Measurement Option. With ‘General’ setting, you can view the retention data by unique users, and with ‘Confined’ setting, you can view the retention data by user journeys separated by Start Events. Additional options will be coming up soon!

• General: This setting is recommended when you need to view the overall user engagement within the analysis period. Even if a unique user started multiple User Journeys within the analysis period, Return Events performed during overlapping User Journey periods are considered for retention calculation for all User Journeys.  

• Confined: This setting is recommended if you need to view the retention per User Journey. If a unique user started multiple User Journeys within the analysis period, the Return Events performed are counted for retention calculation of individual User Journeys that are separated by Start Events.

3. Set a cohort

You can create a user segment by using the cohort settings and view the retention of that particular user group. This allows you to understand what influence difference Events have on retention.   

*Cohort: A cohort is a set of users that can be grouped based on commonalities. In the Retention Report, a cohort is a user segment that performed a certain Event with certain Event Properties.

Let’s create a user segment that ‘completed at least one order in the past 30 days’ and view the past 30 days retention data of the users whose Start Event was app install.  

1. Click the “+ Add” button under [Cohort] and create a user segment that completed at least one order in the past 30 days by setting the filters should be set like the image below: 

2. Set the Start Event as “Installs(App)” and the Return Event as “Any Event(App).”

Read more about how to use and benefit from the Retention Report in the user guide. Discover the best performing channels that bring in most loyal users to your app with the new Airbridge Retention Report and use the findings to optimize your marketing strategy!